Privacy policy

1. Collection of personal data
Personal data is collected when using the website, creating an account, placing orders or contacting customer service. It may include contact details, order and payment information, data related to the user account, correspondence history and technical data such as the IP address or device information.

2. Purposes of data processing
The information collected is processed for the following purposes:

  • Fulfillment of orders, payments, returns and refunds
  • Contact regarding orders or customer service matters
  • Maintaining and developing the operation of the website
  • Compliance with obligations arising from legal provisions
  • Prevention of abuse and unauthorized activity

3. Legal basis for data processing
Personal data is processed to the extent necessary to perform a contract, to fulfill legal obligations, to protect the legitimate interests of the company, or on the basis of the user's consent where required.

4. Payments
Payment transactions are carried out by external service providers. Sensitive information, such as payment card data, is not stored directly by the website operator.

5. Third-party platforms and services
The website uses an e-commerce platform that processes personal data on behalf of the store in accordance with its security procedures and data protection policy.

6. Cookies and tracking technologies
The website uses cookies and other tracking technologies for the proper functioning of the service, traffic analysis and maintaining functionality. Users can change their cookie settings in their browser.

7. Sharing of data
Personal data may be shared only to the extent necessary to provide the services, including with:

  • Platform providers and technology partners
  • Payment service providers and fraud prevention systems
  • Logistics operators and courier companies
  • Public or regulatory authorities, if required by law

Data is not sold or passed on to third parties for marketing purposes. Where data is transferred outside the country, appropriate safeguards are applied.

8. Data retention period
Personal data is stored only for as long as necessary for operational, legal or administrative purposes. After that time it is deleted or anonymized.

9. User rights
Users have the right to:

  • Access their data
  • Correct inaccurate information
  • Request deletion of data
  • Restrict processing or object to it
  • Data portability
  • Withdraw consent, if it was the basis for processing

10. Data security
Technical and organizational measures have been implemented to protect data against unauthorized access, loss or misuse. However, complete data security cannot be guaranteed.

11. Changes to the Privacy Policy
The Privacy Policy may be updated to reflect legal or operational changes. The current version is published on the website and takes effect from the moment it is made available.